南京園博園悅榕莊-住客評論

Guest user（Family） 2025-04-01
Beautiful property surrounded by attractions for families and kids. We traveled as a big family and booked three rooms. My husband loved it so much that we extended our stay for one night. Pros: -New and luxurious facilities. -Top service. Everyone seemed loved their job and good at what they were doing. The front desk, Ms Ivy Chu particularly, coordinated our stay with a great manner of professionalism. The fellow who cleaned our room noticed my daughter crying over a lollipop and comforted her by offering some snacks. I greatly appreciated the hospitality. - SPA is top notch and a must try. Cons: - Depends on your taste. The place is away from the city center and was really quiet at night. I almost felt a bit scary, but my husband loved it. - Not many choices of restaurants within and nearby the property. The restaurants were unreasonably expensive. However, the breakfast buffet was a highlight, huge selection of food and all delicious.
酒店回復：
尊敬的客人您好，感謝您選擇入住南京園博園悅榕莊并與我們分享此次的入住體驗。很高興得到您的認可，能夠為您的旅程增添難忘回憶是我們一直追求的方向。真誠期待與您的再次相遇，并祝您生活愉快！
Guest user（Family） 2025-02-01
Brilliant stay. Lovely hot springs. The surroundings of the hotel were great - parks, mini trains, cable car, botanical gardens. Ivy at reception was extremely helpful and went the extra mile to help us.
酒店回復：
尊敬的賓客您好！首先感謝您花費寶貴的時間給予我們反饋，很遺憾在您此次入住過程中未能完全滿足您的期望，我們對此向您表示歉意。我們亦將從您的意見中梳理漏洞及作出積極改進。悅榕莊始終如一，竭力為每一位賓客呈上真誠貼心的服務，為您及更多客人帶來滿意的服務體驗。再次感謝您的分享！希望您能夠再次光臨，讓我們為您展現更好的一面。祝您生活愉快！
Guest user（Couple） 2025-02-01
This hotel was fabulous. We chose it for its architectural design and the hot springs. It did not disappoint. The room was beautiful with cliff views, the staff were very service minded. I had the WeChat contact of Ivy who made sure our stay was easy even though we do not speak Chinese. The food at the Western restaurant was also delicious. It was a perfect romantic weekend.
酒店回復：
尊敬的賓客您好！感謝您選擇下榻南京園博園悅榕莊！欣聞您對此次的入住體驗感到滿意，您的認可是對我們全體團隊不斷增進服務品質極大的鼓舞！衷心期盼著您再度光臨，與我們一同探享"礦谷秘境"！祝您生活愉快！
Guest user（Traveling with friends） 2024-11-01
Best hotel I have ever been to. View was insanely nice and the spa was excellent. Customer service by James was amazing.
酒店回復：
尊敬的賓客您好！感謝您選擇下榻南京園博園悅榕莊！欣聞您對此次的入住體驗感到滿意，您對***的贊許, 是對***及我們全體團隊不斷增進服務品質極大的鼓舞！衷心期盼著您再度光臨，與我們一同探享"礦谷秘境"！祝您生活愉快！
Guest user（Couple） 2024-07-01
Amazing hotel. Spent two perfect days there, only thing to complain about is that the Coke was 48 kuai in the lobby bar. Otherwise perfect.
酒店回復：
Dear valued guest, thank you for taking the time to share your recent experience at our hotel. We are absolutely thrilled to hear that you had an amazing stay with us and enjoyed two perfect days. Your satisfaction is our top priority, and it brings us immense joy to know that we were able to provide you with a memorable experience. We appreciate your feedback regarding the price of the Coke in our lobby bar. While we strive to offer a variety of options to cater to all our guests' preferences, we understand that the pricing may not always align with everyone's expectations. We will certainly take your comment into consideration and look into it to ensure we continue to provide the best possible service. We look forward to welcoming you back to the hotel in the near future and create even more perfect days for you!
Guest user（Family） 2024-03-01
Every thing about this hotel was top notch! Very satisfied and will definitely come visit again!
酒店回復：
Dear guest, thank you for taking the time to share your recent experience at our hotel. We are so glad you found our hotel a good place to stay and you enjoyed. We do take pride in services to our guests' needs the best way we can and the team very happy to hear that our hotel met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.
Guest user（Traveling with friends） 2023-12-01
grace
酒店回復：
尊敬的客人您好，感謝您選擇下榻南京園博園悅榕莊！很開心看到您的入住體驗分享，每一個環節都得到了您的認可與肯定，通過描述可以感受到這次旅程給您帶來的幸福感！我們將繼續一如既往的為每位客人提供難忘的悅榕假期體驗，并期待與您的再次相遇！祝您和家人身體健康，生活愉快！
會員4981（帶小孩） 2022-08-28
天氣涼快了，去悅榕莊度個假，很開心的一次旅行??，Ricy小姐姐全程關注我們的旅行安排，下雨了，我帶著小朋友在坐小火車，我叫的跑腿到了東寧門進不來，Ricy小姐姐很快幫我解決了這個問題，還前往東寧門幫我取來了～另外房間內的泡池很喜歡。這里的早餐也很滿意，廚師們都很熱情??
酒店回復：
尊敬的賓客您好！感謝您選擇下榻南京園博園悅榕莊! 欣聞您對此次的入住體驗感到滿意! 您對我們前臺Ricy的贊許, 是對她及我們全體團隊不斷增進服務品質極大的鼓舞！衷心期盼著您再度光臨，與我們一同探享"礦谷秘境"！祝您生活愉快！Sunny Chau 前廳部經理
會員7145（帶小孩） 2022-08-19
酒店度假體驗整體非常棒～管家小姐姐Sirence從入園之前就提前聯系我們，后續有任何問題也非常快地解決了，態度很熱心。酒店各處的view都很美，西餐廳中餐廳大堂酒廊景致都不錯，戶外溫泉是最大的亮點，夜晚去很驚喜。Spa部的前臺服務特別貼心，理療師Lily和Vicky很專業。有機會冬天再來泡溫泉。
酒店回復：
尊敬的賓客HyunLu您好！感謝您選擇下榻南京園博園悅榕莊! 欣聞您對此次的入住體驗感到滿意! 您對我們前臺Sirence以及Spa Lily和Vicky的贊許, 是對她們及我們全體團隊不斷增進服務品質極大的鼓舞！衷心期盼著您再度光臨，與我們一同探享"礦谷秘境"！祝您生活愉快！Sunny Chau 前廳部經理
會員8837（帶小孩） 2022-08-19
我本人沒住過，幫家人訂的，家人帶著孩子玩得很開心。以下是家人的評價：這次度假，我們見到了依巖壁??、特殊風格的大酒店；看到了寬敞而又高檔的房間；感受到了溫馨而人性化的服務；享受到了無限暢泡的優質溫泉。園博園讓我大開眼界、心曠神怡，獨特設計風格的悅榕莊讓我們神清氣爽、暢快無比，專屬溫池讓我們的三日游變成了康養之旅！難忘園博園，難忘悅榕莊！
酒店回復：
尊敬的賓客白羊座的希思您好！感謝您選擇下榻南京園博園悅榕莊！非常榮幸得知您的家人們對此次入住體驗感到滿意！我們真誠專業的團隊將會繼續秉承著通過貼心舒適的服務品質，為您及更多賓客提供難忘的悅榕莊體驗！我們期盼著也能夠有幸歡迎您親臨入住體驗，一同探享受”礦谷秘境“！祝您和家人們生活愉快！Sunny Chau 前廳部經理

南京園博園悅榕莊

客戶評價 由實住客人提供的真實點評

Guest user（Family） 2025-04-01

Guest user（Family） 2025-02-01

Guest user（Couple） 2025-02-01

Guest user（Traveling with friends） 2024-11-01

Guest user（Couple） 2024-07-01

Guest user（Family） 2024-03-01

Guest user（Traveling with friends） 2023-12-01

會員4981（帶小孩） 2022-08-28

會員7145（帶小孩） 2022-08-19

會員8837（帶小孩） 2022-08-19

客戶評價由實住客人提供的真實點評