南京园博园悦榕庄-住客评论

Guest user（Family） 2025-04-01
Beautiful property surrounded by attractions for families and kids. We traveled as a big family and booked three rooms. My husband loved it so much that we extended our stay for one night. Pros: -New and luxurious facilities. -Top service. Everyone seemed loved their job and good at what they were doing. The front desk, Ms Ivy Chu particularly, coordinated our stay with a great manner of professionalism. The fellow who cleaned our room noticed my daughter crying over a lollipop and comforted her by offering some snacks. I greatly appreciated the hospitality. - SPA is top notch and a must try. Cons: - Depends on your taste. The place is away from the city center and was really quiet at night. I almost felt a bit scary, but my husband loved it. - Not many choices of restaurants within and nearby the property. The restaurants were unreasonably expensive. However, the breakfast buffet was a highlight, huge selection of food and all delicious.
酒店回复：
尊敬的客人您好，感谢您选择入住南京园博园悦榕庄并与我们分享此次的入住体验。很高兴得到您的认可，能够为您的旅程增添难忘回忆是我们一直追求的方向。真诚期待与您的再次相遇，并祝您生活愉快！
Guest user（Family） 2025-02-01
Brilliant stay. Lovely hot springs. The surroundings of the hotel were great - parks, mini trains, cable car, botanical gardens. Ivy at reception was extremely helpful and went the extra mile to help us.
酒店回复：
尊敬的宾客您好！首先感谢您花费宝贵的时间给予我们反馈，很遗憾在您此次入住过程中未能完全满足您的期望，我们对此向您表示歉意。我们亦将从您的意见中梳理漏洞及作出积极改进。悦榕庄始终如一，竭力为每一位宾客呈上真诚贴心的服务，为您及更多客人带来满意的服务体验。再次感谢您的分享！希望您能够再次光临，让我们为您展现更好的一面。祝您生活愉快！
Guest user（Couple） 2025-02-01
This hotel was fabulous. We chose it for its architectural design and the hot springs. It did not disappoint. The room was beautiful with cliff views, the staff were very service minded. I had the WeChat contact of Ivy who made sure our stay was easy even though we do not speak Chinese. The food at the Western restaurant was also delicious. It was a perfect romantic weekend.
酒店回复：
尊敬的宾客您好！感谢您选择下榻南京园博园悦榕庄！欣闻您对此次的入住体验感到满意，您的认可是对我们全体团队不断增进服务品质极大的鼓舞！衷心期盼着您再度光临，与我们一同探享"矿谷秘境"！祝您生活愉快！
Guest user（Traveling with friends） 2024-11-01
Best hotel I have ever been to. View was insanely nice and the spa was excellent. Customer service by James was amazing.
酒店回复：
尊敬的宾客您好！感谢您选择下榻南京园博园悦榕庄！欣闻您对此次的入住体验感到满意，您对***的赞许, 是对***及我们全体团队不断增进服务品质极大的鼓舞！衷心期盼着您再度光临，与我们一同探享"矿谷秘境"！祝您生活愉快！
Guest user（Couple） 2024-07-01
Amazing hotel. Spent two perfect days there, only thing to complain about is that the Coke was 48 kuai in the lobby bar. Otherwise perfect.
酒店回复：
Dear valued guest, thank you for taking the time to share your recent experience at our hotel. We are absolutely thrilled to hear that you had an amazing stay with us and enjoyed two perfect days. Your satisfaction is our top priority, and it brings us immense joy to know that we were able to provide you with a memorable experience. We appreciate your feedback regarding the price of the Coke in our lobby bar. While we strive to offer a variety of options to cater to all our guests' preferences, we understand that the pricing may not always align with everyone's expectations. We will certainly take your comment into consideration and look into it to ensure we continue to provide the best possible service. We look forward to welcoming you back to the hotel in the near future and create even more perfect days for you!
Guest user（Family） 2024-03-01
Every thing about this hotel was top notch! Very satisfied and will definitely come visit again!
酒店回复：
Dear guest, thank you for taking the time to share your recent experience at our hotel. We are so glad you found our hotel a good place to stay and you enjoyed. We do take pride in services to our guests' needs the best way we can and the team very happy to hear that our hotel met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.
Guest user（Traveling with friends） 2023-12-01
grace
酒店回复：
尊敬的客人您好，感谢您选择下榻南京园博园悦榕庄！很开心看到您的入住体验分享，每一个环节都得到了您的认可与肯定，通过描述可以感受到这次旅程给您带来的幸福感！我们将继续一如既往的为每位客人提供难忘的悦榕假期体验，并期待与您的再次相遇！祝您和家人身体健康，生活愉快！
会员4981（带小孩） 2022-08-28
天气凉快了，去悦榕庄度个假，很开心的一次旅行🧳，Ricy小姐姐全程关注我们的旅行安排，下雨了，我带着小朋友在坐小火车，我叫的跑腿到了东宁门进不来，Ricy小姐姐很快帮我解决了这个问题，还前往东宁门帮我取来了～另外房间内的泡池很喜欢。这里的早餐也很满意，厨师们都很热情❤️
酒店回复：
尊敬的宾客您好！感谢您选择下榻南京园博园悦榕庄! 欣闻您对此次的入住体验感到满意! 您对我们前台Ricy的赞许, 是对她及我们全体团队不断增进服务品质极大的鼓舞！衷心期盼着您再度光临，与我们一同探享"矿谷秘境"！祝您生活愉快！Sunny Chau 前厅部经理
会员7145（带小孩） 2022-08-19
酒店度假体验整体非常棒～管家小姐姐Sirence从入园之前就提前联系我们，后续有任何问题也非常快地解决了，态度很热心。酒店各处的view都很美，西餐厅中餐厅大堂酒廊景致都不错，户外温泉是最大的亮点，夜晚去很惊喜。Spa部的前台服务特别贴心，理疗师Lily和Vicky很专业。有机会冬天再来泡温泉。
酒店回复：
尊敬的宾客HyunLu您好！感谢您选择下榻南京园博园悦榕庄! 欣闻您对此次的入住体验感到满意! 您对我们前台Sirence以及Spa Lily和Vicky的赞许, 是对她们及我们全体团队不断增进服务品质极大的鼓舞！衷心期盼着您再度光临，与我们一同探享"矿谷秘境"！祝您生活愉快！Sunny Chau 前厅部经理
会员8837（带小孩） 2022-08-19
我本人没住过，帮家人订的，家人带着孩子玩得很开心。以下是家人的评价：这次度假，我们见到了依岩壁⽽⽴、特殊风格的大酒店；看到了宽敞而又高档的房间；感受到了温馨而人性化的服务；享受到了无限畅泡的优质温泉。园博园让我大开眼界、心旷神怡，独特设计风格的悦榕庄让我们神清气爽、畅快无比，专属温池让我们的三日游变成了康养之旅！难忘园博园，难忘悦榕庄！
酒店回复：
尊敬的宾客白羊座的希思您好！感谢您选择下榻南京园博园悦榕庄！非常荣幸得知您的家人们对此次入住体验感到满意！我们真诚专业的团队将会继续秉承着通过贴心舒适的服务品质，为您及更多宾客提供难忘的悦榕庄体验！我们期盼着也能够有幸欢迎您亲临入住体验，一同探享受”矿谷秘境“！祝您和家人们生活愉快！Sunny Chau 前厅部经理

南京园博园悦榕庄

客户评价 由实住客人提供的真实点评

Guest user（Family） 2025-04-01

Guest user（Family） 2025-02-01

Guest user（Couple） 2025-02-01

Guest user（Traveling with friends） 2024-11-01

Guest user（Couple） 2024-07-01

Guest user（Family） 2024-03-01

Guest user（Traveling with friends） 2023-12-01

会员4981（带小孩） 2022-08-28

会员7145（带小孩） 2022-08-19

会员8837（带小孩） 2022-08-19

客户评价由实住客人提供的真实点评